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Transparent and fair. Last updated: February 18, 2026
At CarePlus, we strive to provide the best experience for both patients and healthcare providers. This Refund Policy outlines our clear guidelines for cancellations and refunds so you always know where you stand.
More than 24 hours before appointment
Full RefundLess than 24 hours before appointment
50% RefundNo-show (missed appointment)
No RefundIf a doctor cancels the appointment, you are fully protected:
If a technical issue on our end prevents you from attending a confirmed appointment:
bKash / Nagad / Rocket
Same mobile wallet account
Credit / Debit Card
Same card used for payment
Bank Transfer
Same bank account
If you believe you are entitled to a refund that hasn't been processed, reach out:
refund@doctor.com.bd
Phone
+880 1700-000000
Online
Dashboard → Refund Request
We aim to resolve all refund disputes within 7 business days.
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.